Covid–19 (Coronavirus) – Our Commitment to You

We’re still working day and night to make sure you get your products as we are determined to minimise any disruption to our customers. We recognise that some of our customers may class themselves as vulnerable and could be in self-isolation. We are here for you every day and will do our very best to serve you well in this difficult period.

Our Warehouse

Our warehouse is now open 24 hours a day, 7 days a week, processing orders. Thanks to such a fantastic response from our wonderful staff, we are processing all orders on time and picking parcels for same day dispatch. Our Couriers have also been superb, trebling the number of lorries we receive, and working hard to deliver each parcel to you. Due to the unprecedented demand, parcels can be a day or two late in some areas. Please bear with us.

Our Call Centre

To protect our staff, we are taking the step to temporarily close our call centre. We would urge you to only use the contact us page with urgent queries. This is hard for us, and frustrating for you. We really appreciate your patience and understanding.

Stock

We have lots of stock, with 5 containers a day arriving. It is clear that some manufacturers are struggling to meet demand on some products, due to understandable stocking up ahead of self-Isolation.

Our Staff

They are totally superb. They are working long hours, to ensure to serve you well. It is wonderful to see our finance team packing parcels at 10pm at night, our buyers helping in the call centre delighting our customers, and our warehouse team, which is now three times as big, smiling whilst working at such speed. It's not just the hours that they are working, but the way they are working. They are a determined bunch, operating with the humour and cheerfulness that underpin the morale in this company If you ever get the chance to thank them, it would be wonderful.

 

Stay Safe Everyone.