Delivery Information

Christmas 2018 Delivery Information

Listed below are the last dates we recommend you place your order by to receive delivery before Christmas, as well as when your orders should arrive if placed after these dates. Deliveries can be affected by a number of factors such as bad weather and high parcel volumes, so we would advise that you place your order as soon as possible.

To receive your order before Christmas, please order by:

9pm on Thursday 20th December for Next Day Delivery
9pm on Tuesday 18th December for Standard Delivery
9pm on Monday 17th December for Saver Delivery

Orders placed before Christmas Eve but after the above dates will be delivered between Christmas and New Year. Please see table below for orders placed after Christmas Eve:

Expected Delivery Date
Order DateNext Day DeliveryStandard DeliverySaver Delivery
24th Dec*27th Dec29th Dec1st Jan
25th Dec27th Dec29th Dec1st Jan
26th Dec27th Dec29th Dec1st Jan
27th Dec28th Dec31st Dec2nd Jan
28th Dec29th Dec1st Jan3rd Jan
29th Dec31st Dec2nd Jan4th Jan
30th Dec31st Dec2nd Jan4th Jan
31st Dec*2nd Jan4th Jan7th Jan
1st Jan3rd Jan5th Jan8th Jan
2nd Jan3rd Jan5th Jan8th Jan

*On the 24th and 31st December orders need to be placed before 2pm to receive them on the listed Expected Delivery Date. Orders placed after 2pm may not be dispatched until the 26th December or 2nd of January respectively.

Items not labelled as 'Next Working Day' may need to be ordered sooner. This also applies to deliveries to Northern Ireland and non-mainland orders. You can contact our Customer Service Team for more information on 01952 913119.

Christmas Customer Service Opening Times

Sunday 23rd December: CLOSED
Monday 24th December: 9am - 5pm
Tuesday 25th December: CLOSED
Wednesday 26th December: CLOSED
Thursday 27th December: 9am - 5pm
Friday 28th December: 9am - 5pm
Saturday 29th December: CLOSED
Sunday 30th December: CLOSED
Monday 31st December: 9am - 5pm
Tuesday 1st January: CLOSED
Wednesday 2nd January: 9am - 5pm

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Next Day and Pre-12 Delivery

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Next Day Delivery £4.99

Next Day Delivery Before 12pm £9.99

Order by 9pm Sunday - Friday for Next Day and Pre-12 Delivery services.
Orders placed on a Saturday or after 9pm will be shipped the next day.
UK Mainland only.

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Standard Delivery

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£3.99 or FREE when you spend over £75 (ex. VAT)

Order by 9pm Sunday - Friday for Standard Delivery. Orders delivered within 3 working days.
Orders placed on a Saturday or after 9pm will be shipped the next day.
UK Mainland only.

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Saver Delivery

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£3.49 or FREE Standard Delivery when you spend over £75 (ex. VAT)

Order by 9pm Sunday - Friday for Saver Delivery. Orders delivered within 5 working days.
Orders placed on a Saturday or after 9pm will be shipped the next day.
UK Mainland only.

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Non-Mainland & International Delivery

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Non-Mainland Delivery

In some areas we offer both Standard and Saver delivery options. Orders placed Monday - Friday before 3pm will be dispatched the same day. Please see the below list for available delivery services.

Delivery Area Delivery Times Orders Under £75 (ex. VAT) Orders Over £75 (ex. VAT)
Northern Ireland, Isle of Man, Isle of Wight & Scilly Isles Standard Delivery - Delivered within 3 working days £5.99 FREE
Saver Delivery - Delivered within 7 working days £3.99 £3.99
Scottish Highlands & Islands - Including post codes: AB, DD3-11, DG3-14, DG16, FK18-19, HS, IV, KA6, KA18-19, KA26-28, KW, PA20-49, PA60-78, PA80, PH17-26, PH30-44, PH49-50, ZE Saver Delivery - Delivered within 3 working days £5.99 FREE
Standard Delivery - Delivered within 7 working days £3.99 £3.99
Channel Islands Standard Delivery - Delivered within 3 working days £7.99 £7.99

International Delivery

We offer delivery to a number of international destinations. Please see the below country list for transit times and charges. Some items may not be eligible for international delivery – we’ll inform you of this when attempting to order.

Delivery Area Delivery Times Delivery Charge
Belgium, Germany, Luxembourg, Netherlands 3 Working Days £9.99
Austria, Denmark, France, Italy, Portugal, Spain, Sweden 5 Working Days £14.99
Greece and Poland 7 Working Days £19.99
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Leave Safe Deliveries

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We know that sometimes waiting in all day for a delivery can be inconvenient. When placing your order we’ll ask for some Delivery Instructions where you can tell us where to leave your parcel if you’re not around. This could be anywhere such as in a shed, porch or with a neighbour.

Leave Safe Deliveries aren't always guaranteed so the courier may take it back to the depot where you can easily rearrange delivery with the courier directly on a day that suits you better.

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Direct and Heavy Item Deliveries

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A small number of products will be marked with Delivered in ‘X’ Days. These products are usually higher value or built to order so we ship them directly from the manufacturer at a cost of £5.99. Some heavy items may incur additional delivery charges. Where this is applicable, we’ll display this information at the checkout.

We don’t provide tracking on these orders in the usual way so if you haven’t received your order in the advertised window please contact our Customer Service team on 0845 689 6000.

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Mixed Delivery Options

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We ship items from our own warehouse and directly from third parties and manufacturers.

If your order consists of a mixture of these items, individual products may be sent out at different times to ensure you get your items as soon as possible. Don’t worry though; this service is at no extra cost to you.


Need more information? See our Delivery FAQ