Please accept our apologies for any inconvenience caused when receiving a faulty or damaged item. We understand how frustrating it can be, and whilst all goods leave our warehouse in perfect condition, faults and damages can occasionally occur during transport through the courier networks.
Should your item arrive damaged or faulty, please send us the following information:
- Your Order Number (which can be found on your order confirmation email)
- Name or product code of the faulty or damaged item
- Photos that clearly show the fault or damage as clearly as possible
Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.
Please send all of the above to firstname.lastname@example.org and we'll get back to you as soon as possible.
We are not able to refund return costs when arranged outside of this process.
We will be able to assist with faulty or damaged parcels if they are reported within 7 days of delivery, or within the warranty period should a product develop a fault.