Technical Support
We are aware that some customers may be experiencing issues when placing their order.
If you are having issues, please get in touch with our Customer Service Team via email or contact us via our chat located in the bottom left of the page (live hours 9am -3pm Mon-Fri)
I’m having an issue signing into my account
If you receive a message saying your email address/password isn’t registered, there are a few things worth checking:
• Make sure you are using the same email address and password you are registered with.
• If you can’t remember your password, click on the ‘forgotten password’ link on the sign-in page. You’ll be asked to enter your email address and we’ll send you a link to reset your password.
If you’re still having trouble signing in, contact our Customer Service Team Here with some screenshots of the error message you are receiving, so we can look into this and get it sorted for you.
I’d like to delete my account, how can I do this?
We’re sorry to hear that you’d like to delete your account.
Please get in touch with our Customer Service Team Here with your request so we can assist you.